Italian version 
C.A.T.I. (Computer-Assisted Telephone Interviewing)
Tuscany Region has always closely monitored citizens’ responses to healthcare services, in order to continuously improve the public healthcare system. In this perspective, in October 2006, the Region asked the MeS Lab to set up the C.A.T.I. Centre, whose specific objective is to carry out surveys on citizens’ (users and non-users) experiences and degree of satisfaction concerning various healthcare services, which are considered a fundamental part of healthcare performance. The C.A.T.I. methodology (Computer-Assisted Telephone Interviewing) allows to carry out quantitative surveys in an efficient and effective way, in order to fulfil quality standards. The software is able to simultaneously manage contacts and fill in the questionnaires, thus reducing typing mistakes. Data are recorded in real time and this allows to continuously monitor results and to immediately produce survey reporting. The C.A.T.I. methodology enables large-scale surveys, also involving people with low educational level.
To date the C.A.T.I. Centre has carried out for Tuscany Region surveys on hospital admissions, maternal healthcare services, cancer treatments, emergency departments, primary care, diagnostic and out-patient services, healthcare districts and home care. In 2008 about 1,600 interviews were carried out regarding the national PASSI project on lifestyles and since 2009 the C.A.T.I. Centre has been carrying out surveys on experiences of citizens coming form other regions, in order to get a wider comparison setting. To date a total of almost 83.000 citizens have been interviewed.
For further information about the C.A.T.I. centre, please contact:
Dr. Anna Maria Murante
Tel: +39 050 88 3865
E-Mail: a.murante@sssup.it
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